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Data & Digital Quality Assurance Lead
Job Description
Corporate Resources and Business Improvement
The Corporate Resources and Business Improvement directorate is led by Executive Director, Dianne Tranmer. It’s responsible for: People Function, Business Improvement, Facilities Management, Digital Experience Unit, Technology Group, Information Governance, Executive Support Team, and leadership of all our shared services across the GLA Group.
About the role
The post holder will be responsible for:
- Planning, conducting reviews and assessments of the GLA’s data, information and digital domains.
- Evaluating and reviewing compliance in alignment with both external and GLA’s policies and standards
- Preparing detailed risk assessments; reporting findings and producing recommendations.
- Giving expert advisory and oversight guidance, supporting assurance activities.
- Building stakeholder and collaboration within the organisation as well as with partners and suppliers.
- Demonstrating leadership by assessing relevant risks and making informed recommendations for enhancing operational efficiency.
What your day will look like
- Meet regularly with digital data and city intelligence teams, assess and review strategy, plans for transition on any new shared services or operational work.
- Work collaboratively with information governance team, information assurance teams and attend the Knowledge and Information and Assurance Group meetings.
- Reviewing cyber defences
- Work closely with the Head of Business Improvement, Director of Digital and AD IT Operations and Shared Services
Skills, knowledge and experience
To be considered for the role you must meet the following essential criteria:
· Exceptional leadership and team management skills
· Operates under the broad direction of the Executive Director, fully accountable for meeting objectives, including planning, execution, and evaluation within time, cost, and quality targets.
· Influences internal and external stakeholders, including customers, suppliers, and peers.
· Leads collaboration efforts across teams and ensures users’ needs are consistently met.
· Manages a wide range of complex technical and professional activities, applying fundamental principles in diverse and often unpredictable contexts.
· Engages with SME’s to address complex issues effectively.
· Demonstrates strong leadership in operational management and risk evaluation.
· Advises on standards, tools, and processes, ensuring the effective application of best practices.
· Communicates complex ideas clearly to varied audiences, using oral, written, and presentation skills.
· Proactively identifies and manages learning and development opportunities for self and team members.
Additional Expertise
· Comprehensive understanding of recognised industry bodies of knowledge and their application to the GLA’s context.
· Knowledge of business operations, suppliers, partners, and industry trends.
· Ability to evaluate the organisational impact of new technologies and digital services.
· Demonstrates innovative thinking and design practices to deliver value-driven solutions.
Events Officer (Assembly Comms)
About the role
London Assembly and secretariat
The London Assembly scrutinises the Mayor’s activities by questioning the Mayor about their decisions. The Assembly also investigates issues of importance to London.
There are 25 Assembly Members, elected every four years at the same time as the Mayor. The Secretariat works for the Assembly to support its activities. The
Communications Team support service to promote the work of the Assembly through press office, social media, publicity and events.Digital Content Assistant
Corporate Resources and Business Improvement
The Corporate Resources and Business Improvement directorate is led by executive director Dianne Tranmer. It’s responsible for: People Function, Facilities Management, Digital Experience Unit and Technology Group, Information Governance, Executive Support Team and leadership of all our shared services across the GLA Group.
Lead Manager (Rough Sleeping and Specialist / Supported Housing)
About the Housing and Land directorate – 1 x permanent, 1 x fixed term (12 months from the first day in post). We are willing to consider secondments for both posts.
The Housing and Land directorate is responsible for the Mayor’s plans to deliver new and improved homes and strong communities. Working closely with boroughs and other partners, we manage the Mayor’s housing investment programmes, commissioned services and land and property assets to support the supply of affordable homes, job creation and regeneration.
Assistant Director IT Operations & Shared Services
Do you want to be part of making London the best city in the world?
The Greater London Authority (GLA) is the centre of government for London, serving both the Mayor and the London Assembly. The Mayor of London sets the priorities to make London a better place for everyone who visits, lives or works in the city. The Assembly holds the Mayor and Mayoral advisers to account.
The Mayor’s remit extends beyond the GLA itself and oversees the operation of the London Fire Brigade, Transport for London, the Metropolitan Police, as well as a number of Mayoral Development Corporations.
The GLA is part way through a transition to shared services with Transport for London. We are seeking to make improvements to our technology, delivering more efficient and effective services for our employees. This will enable our people to deliver the projects across Greater London over areas including Housing & Land, Adult Education, Transport, Environment, Arts & Culture, Business & Economy and Regeneration & Planning.
If you want to be part of having a major impact across London and the people who live, work and travel there as Assistant Director IT Operations and Shared Services please do get in touch.
The Role
The IT Shared Service
The Greater London Authority (GLA) is part way through the transfer of its technical services to Transport for London. The change will deliver savings for the GLA Group and improve the reliability of IT services. The GLA employs approximately 1500 staff; these include the Mayor of London, the London Assembly, all their support staff as well as separate, but related bodies – the Mayor’s Office for Policing and Crime (MOPAC) and the Old Oak and Park Royal Development Corporation (OPDC).The Assistant Director IT Operations and Shared Services will need to understand and help support the wider implications as a result of these changes including (but not limited to) the impact to digital and data services. They will help design and enable a new operating model for the GLA that is fit for purpose and helps the GLA deliver an excellent corporate service to the users.This role of Assistant Director IT Operations and Shared Services represents a unique opportunity for a skilled communicator, who can engender trust and has a track record of delivering complex projects or programmes at a senior level. This role will oversee, lead and manage the GLA aspects of the transition programme and be responsible to the GLA Executive Director of Corporate Resources and Business Improvement. Job purpose
- To provide strategic leadership and operational oversight for the transition of IT services from the Greater London Authority (GLA) to Transport for London (TfL), ensuring the successful delivery of the shared services model. The role will focus on program governance, stakeholder engagement, and the development of an operating model that aligns with the GLA’s strategic objectives and enhances corporate services.
- To provide leadership for service management of IT infrastructure services related to operational IT and to work with TfL as the shared service partner
Principal accountabilities
Programme Leadership and Delivery
- Lead the implementation of the IT Shared Service model, ensuring the timely and cost-effective transfer of services to TfL.
- Develop and oversee a comprehensive transition plan, encompassing project delivery, service integration, and the decommissioning of legacy systems.
- Monitor programme milestones, risks, and dependencies, providing regular updates to senior leadership and governance boards.
Stakeholder Engagement
- Act as the primary liaison between the GLA, TfL, the Mayor’s Office, and the London Assembly, ensuring clear communication and alignment on programme objectives.
- Lead staff briefings and consultation exercises to build awareness and support for the transition across the organisation.
- Engages with and influences stakeholders to ensure that services are developed and managed to meet agreed service levels, security requirements and other quality standards.
Operating Model Development
- Collaborate with the Director of Digital to design and implement a fit-for-purpose operating model that supports the GLA’s strategic goals and enhances IT service delivery.
- Ensure the new model incorporates best practices in digital and data services to deliver a high-quality user experience.
- Development of service management strategy to ensure resilience, security and scalability of IT operations, ensuring integration with TfL.
Strategic Vision and Alignment
- Shape the long-term strategic direction of IT service delivery across the GLA and TfL, ensuring alignment with the Mayor’s priorities and London’s broader digital transformation agenda.
- Identify and leverage opportunities for innovation in IT and digital services to position the GLA as a leader in public sector technology and service delivery.
- Developing and implementing a cyber security strategy to ensure systems and services are continuously operational and resistant to attacks and disasters
- Development of GLA-wide incident management policy and processes including business continuity plans
- Leadership for information security incidents
Organisational Change Leadership
- Drive organisational change management efforts to embed the new IT Shared Service model within the GLA, fostering a culture of adaptability and continuous improvement.
- Serve as a strategic advisor to senior leadership, providing insights and recommendations on leveraging technical capabilities to enhance operational efficiency and service quality.
Governance and Reporting
- Provide oversight of program governance, including preparing materials for key governance forums such as the GLA Collaboration Board.
- Maintain a comprehensive risk register and escalate critical issues to the Executive Director of Corporate Resources and Business Improvement governance boards as required.
- Lead IT governance, ensuring compliance with industry standards, best practices and regulatory requirements
- Monitoring and reporting on key KPIs for IT service management
Resource and Budget Management
- Oversee the commissioning, procurement, and management of resources allocated to the program, ensuring effective utilisation and value for money.
- Manage the programme, IT shared services and operational budgets, ensuring delivery within financial constraints while achieving agreed outcomes.
- Managing supplier relationships, negotiating contracts and ensuring that service level agreements are met.
- Ensuring cost-effective and high quality service delivery.
Equality and Inclusion
- Promote and enable equality of opportunity and inclusivity, ensuring the transition program reflects and supports the diverse needs of London’s communities.
Additional Information
This role is politically restricted under the Local Government and Housing Act 1989.
The Person
The Assistant Director IT Operations and Shared Services will bring the relevant knowledge and experience to lead the transfer of its technical services to Transport for London. Knowledge and Experience
- Proven experience leading complex, large-scale transition or change programs in a multi-stakeholder environment.
- Strong understanding of IT service delivery, including digital and data services, and their role in supporting organisational objectives.
- Experience working in a politically sensitive or public sector environment is desirable.
Skills and Abilities
- Excellent leadership and team management skills, with a track record of leading multidisciplinary teams to deliver complex programs.
- Exceptional verbal and written communication skills, with the ability to influence and engage stakeholders at all levels.
- Strong program and project management skills, including risk management and budget oversight.
- Analytical and strategic thinking skills, with the ability to design and implement effective operating models.
How to Apply
For an initial discussion about the role, please contact our executive search partners, Miles Advisory via rebecca.hopkinson@miles-advisory.com To apply for this post, you must complete the online application process no later than 23:55 hours on Sunday 13th April.You are required to submit the following: - a comprehensive CV setting out your career history and including details of any professional qualifications.
- a short supporting statement giving evidence of your ability to meet the essential criteria for the role. Please provide specific examples to demonstrate how you meet the areas identified in the person specification.
Failure to submit both documents (CV and Supporting Statement) will mean the panel only have limited information on which to assess your application against the criteria in the person specification.
Senior Project Officer
Good Growth
Good Growth is responsible for delivering and implementing the Mayor’s environment, transport and economic strategies and for the effective implementation of the London Plan. The Directorate is also responsible for regeneration (where the programme is not housing led), enterprise, growth, capital projects and design work.