Permanent and fixed term contracts

Permanent and fixed term contracts

Search and apply for a permanent or fixed term contract role below

Current Vacancies

12 positions found

  • Data & Digital Quality Assurance Lead – FTC 12 Months

    Location City Hall
    Secondment Length 24 months
    Salary £89,041
    Closing Date 06 Apr 2025
    GLAIT / Digital

    Job Description

     

    Corporate Resources and Business Improvement

    The Corporate Resources and Business Improvement directorate is led by Executive Director, Dianne Tranmer. It’s responsible for: People Function, Business Improvement, Facilities Management, Digital Experience Unit, Technology Group, Information Governance, Executive Support Team, and leadership of all our shared services across the GLA Group.

     

    About the role

    The post holder will be responsible for:

    • Planning, conducting reviews and assessments of the GLA’s data, information and digital domains.
    • Evaluating and reviewing compliance in alignment with both external and GLA’s policies and standards
    • Preparing detailed risk assessments; reporting findings and producing recommendations.
    • Giving expert advisory and oversight guidance, supporting assurance activities.
    • Building stakeholder and collaboration within the organisation as well as with partners and suppliers.
    • Demonstrating leadership by assessing relevant risks and making informed recommendations for enhancing operational efficiency.

    What your day will look like

    • Meet regularly with digital data and city intelligence teams, assess and review strategy, plans for transition on any new shared services or operational work.
    • Work collaboratively with information governance team, information assurance teams and attend the Knowledge and Information and Assurance Group meetings.
    • Reviewing cyber defences
    • Work closely with the Head of Business Improvement, Director of Digital and AD IT Operations and Shared Services

     

    Skills, knowledge and experience

    To be considered for the role you must meet the following essential criteria:

    ·       Exceptional leadership and team management skills

    ·       Operates under the broad direction of the Executive Director, fully accountable for meeting objectives, including planning, execution, and evaluation within time, cost, and quality targets.

    ·       Influences internal and external stakeholders, including customers, suppliers, and peers.

    ·       Leads collaboration efforts across teams and ensures users’ needs are consistently met.

    ·       Manages a wide range of complex technical and professional activities, applying fundamental principles in diverse and often unpredictable contexts.

    ·       Engages with SME’s to address complex issues effectively.

    ·       Demonstrates strong leadership in operational management and risk evaluation.

    ·       Advises on standards, tools, and processes, ensuring the effective application of best practices.

    ·       Communicates complex ideas clearly to varied audiences, using oral, written, and presentation skills.

    ·       Proactively identifies and manages learning and development opportunities for self and team members.

     

    Additional Expertise

    ·       Comprehensive understanding of recognised industry bodies of knowledge and their application to the GLA’s context.

    ·       Knowledge of business operations, suppliers, partners, and industry trends.

    ·       Ability to evaluate the organisational impact of new technologies and digital services.

    ·       Demonstrates innovative thinking and design practices to deliver value-driven solutions.

     

  • Senior Stakeholder Engagement and Communications Manager

    Location City Hall
    Salary 79, 159
    Closing Date 06 Apr 2025
    GLAEnvironmental managementSustainability12

    Job Description

    Good Growth

    Good Growth is responsible for delivering and implementing the Mayor’s environment, transport and economic strategies and for the effective implementation of the London Plan. The Directorate is also responsible for regeneration (where the programme is not housing led), enterprise, growth, capital projects and design work.

     

    About the team

    The Programme Management and Coordination Team sits at the centre of the Environment and Energy Unit.

    As well as managing the functional operations of the unit – finance, programme management, supporting the Assistant Director – we manage the communications and correspondence for our suite of environmental programmes and policies, ensuring we deliver on the Mayor’s ‘greener’ priorities for London.

    About the role

    We are looking for a Senior Strategic Stakeholder Engagement and Communications Manager to shape how Londoners and key stakeholders engage with the Mayor’s ambitious agenda for a fairer, greener city. This central role within the Environment and Energy Unit will develop and deliver a strategic stakeholder engagement and communications plan across a wide range of environmental policy areas.

    Working within a complex network of stakeholders – including government bodies, businesses, NGOs, and community groups – you will ensure that policies resonate with and inspire Londoners.

    The role works closely with all of our Environment and Energy policy Heads and the Deputy Mayor, as well as senior colleagues in Communications, Engagement, and Press across the GLA. You will also work with Mayoral teams to coordinate a strategic engagement and communications package for our work under the Mayor’s commitment to a greener London for all, create a cohesive stakeholder engagement approach, and line manage the Communications Manager.

    This is an opportunity to take the lead in shaping London’s environmental future, ensuring that the Mayor’s vision for a greener, more sustainable city is understood, supported, and championed across London.

     

    What your day will look like

    • Working with Heads of Policy to understand stakeholder engagement and communication needs, using this insight to develop and implement a strategy.
    • Liaising with the Deputy Mayor of London for Environment and Energy and the Senior Adviser on strategic engagement and communications approaches.
    • Collaborating with senior colleagues across key departments, including Communications, Marketing, External Relations, and the Mayor’s Office.
    • Attending key stakeholder meetings (internal and external).
    • Developing narratives and cohesive storytelling with the Communications Manager.
    • Line Management of the Communications Manager.

    Skills, knowledge and experience

    To be considered for the role you must meet the following essential criteria:

    • In-depth knowledge and experience of strategic communications in a large, high-profile organisation regularly in the media eye.
    • Significant experience of developing and implementing strategic stakeholder and community engagement strategies and plans in a high-profile organisation.
    • A deep understanding of complex political environments and significant experience at a high level of operating effectively within them.
    • Ability to demonstrate a high level of analytical and constructive thinking to cope with the varied and challenging situations required by the role.
    • An understanding of how the GLA’s wish to take a strategic lead in combating discrimination and promoting equality of opportunity throughout London can be enhanced and supported by this role.

     

    How to apply

    If you would like to apply for the role you will need to submit the following:

    • Up to date CV
    • Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert.

     

    If you have questions about the role

    If you wish to talk to someone about the role, the hiring manager Heather Hodgins would be happy to speak to you. Please contact them at Heather.Hodgins@london.gov.uk.

    For any questions about the recruitment process, contact the glaopdcrecruitment@tfl.gov.uk who support the GLA with recruitment.

    Assessment process

    Once you have submitted an application, your details will be reviewed by a panel.

    If shortlisted you’ll be invited to an interview/assessment.

    The interview/assessment dates will be: expected interview dates are w/c 5/05/25 and 12/05/25 (exact dates tbc)

  • Senior Officer, Cultural Tourism Partnerships

    Location City Hall
    Salary £56,797
    Band till 30/06/2026
    Closing Date 06 Apr 2025
    GLAEnvironmental managementEvents and TourismStrategy9

    Job Description

    Good Growth

    Good Growth is responsible for delivering and implementing the Mayor’s environment, transport and economic strategies and for the effective implementation of the London Plan. The Directorate is also responsible for regeneration (where the programme is not housing led), enterprise, growth, capital projects and design work.
    Culture, Creative Industries and 24 Hour LondonCulture is the lifeblood of our city. It is the force that gives London its sense of identity, binds communities together, attracts visitors, drives the economy and encourages investment. The Culture, Creative Industries and 24-Hour London Unit exists to make London an exciting, world-leading city of inspiration and opportunities for everyone.Four of five tourists visit London for its culture. Tourism accounts for one in seven jobs in London and contributes almost 12% of the city’s GDP. London is roaring back from the impact of the pandemic. The latest figures show: London’s attractions enjoyed a 141 per cent growth in visitors last year, more than 2m more international arrivals are expected to come to London this year compared to last year, bringing an additional £674m to the capital. Cultural tourism generating £3.2 billion for our economy and supporting 80,000 jobs in the capital (GLA Intelligence)

    About the role

    The Senior Officer, Cultural Tourism Partnerships leads on the development and delivery of strategic opportunities for maximising the advocacy and communication of the Unit’s programmes such as East Bank and the London Borough of Culture through liaison and partnerships with a wide range of stakeholders on behalf of the GLA. This will involve connecting with cultural and nighttime organisations, the Mayor’s Cultural Leadership Board, businesses, local authorities, and trade bodies (e.g. UK Hospitality, 24 Hour London, London & Partners, Transport for London, and the Association of Leading Visitor Attractions), building on existing relationships.As part of the Strategy & Programmes team within the Culture, Creative Industries and 24-Hour London Unit, this role has a responsibility for the team as well as personally leading and bringing cultural tourism experience and engagement with stakeholders to high profile cultural programmes and campaigns.

    What your day will look like

    • Provide strategic leadership and influence on a range of initiatives, programmes and policies related to the opportunities relating to cultural tourism for the Unit such as the pedestrianisation of Oxford Street.
    • Contribute to the Strategy & Programmes team’s portfolio of programmes which include: London Borough of Culture, Culture, Health & Wellbeing Programme, Creative Economy Growth Portfolio.
    • Support the comms for the Unit’s flagship cultural infrastructure programmes such as: East Bank, London Museum and others as they emerge.
    • Influence and develop new strategic partnerships such as London Creates campaigns through hosting roundtables, generating new ideas.
    • Engage with internal and external stakeholders to join the dots and influence other directorates such as: Economic Development, London & Partners, Transport for London, London’s creative industries, businesses, higher education, and government departments.
    • Provide and contribute to written and oral briefings and specialist reports related to culture and the creative industries and key issues as required.

    Skills, knowledge and experience

    To be considered for the role you must meet the following essential criteria:

    1. Good knowledge of culture and the creative industries or tourism sector and knowledge of the key challenges London faces, including the Central Activities Zone.
    2. Successful track record of campaign and policy development, communication strategies, briefing and consultation response preparation in a fast-paced political environment.
    3. Extensive project management experience and a track record of successfully delivering results on target and within budget, reporting to key stakeholders, managing risk and evaluation.
    4. Experience of procurement, commissioning and gathering intelligence (information, opinion, and data), analysing results, and developing policy recommendations.
    5. Knowledge and understanding of political sensitivities; Experience working in a complex and dynamic environment.

    How to apply

    If you would like to apply for the role you will need to submit the BOTH of the following:

    • Up to date CV
    • Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert.

     

    If you have questions about the role

    If you wish to learn more about the role before applying, there will be a briefing session for this role, held online, at which you can get further information and ask questions. The session will take place on Wednesday 26 March 2025 from 12pm-1pm.

    Join Teams meeting

    Conference ID: 304 310 764 #

    If you have any questions about the recruitment process, contact the glaopdcrecruitment@tfl.gov.uk who support the GLA with recruitment.

     

    Assessment process

    Once you have submitted an application, your details will be reviewed by a panel.

    If shortlisted, you’ll be invited to an interview and asked to do a short presentation.

    The interview dates are: 22 & 23 April 2025

  • PMO System Specialist

    TfL- We are London’s integrated transport authority responsible for the Mayors transport strategy and commitments. We run the day-to-day operation of the Capital public transport network and manage London’s main roads.
    Location London Stratford (Endeavour Square)
    Salary £60,370 to £67,808
    Closing Date 07 Apr 2025
    Transport for LondonHR

    Job Description:

    Overview of role

    Working within the broad TfL PMO, you will role support delivery of London’s public transportation network.  The focus will be on the following specialism: Information Management/Data Control systems – including Asite.

    As a PMO Systems Specialist you will be responsible for providing a service to projects that supports technology enabled control through integration of project planning, risk management, governance, reporting, cost management, and resource management to facilitate strong evidenced delivery, investment and business decision making.

    As a member of a forward thinking PMO you will be expected to embrace and champion the uptake of modern methods within the PMO disciplines.

    As an employee of TfL you will open up a broad range of project opportunities, across all modes of London’s public transport, and experience a generous package of benefits including free TfL travel for you and a named dependant.

    Job Purpose

    The role is to provide technical expertise to the PMO Systems Team enabling them to ensure the appropriate tools are in place to support the current and future needs of the business.

    The job holder will be expected to support the objectives of the relevant Systems Manager to provide in depth technical capabilities, act as a knowledgeable collaborative interface with key stakeholders within the Project Management Office (PMO) such as the Information Management/Data Control teams and the project delivery community  (Project Manager, Engineers and supply chain) to ensure issues are resolved promptly and emerging user requirements are addressed where practicable.

    The job holder will be expected to develop and maintain relationship with the central TfL Tech & Data teams as required to ensure the ongoing service provision and development.

    Key accountabilities
    Accountable for:

    • Ensuring that the Systems Manager has the technical capability at their disposal to fully support and maximise the value of specialist systems by providing in depth expert/developer level of the defined tools.
    • Providing first line support troubleshooting PMO systems, liaising with software vendors for issues and support activities, managing user accounts, training and privileges to ensure external/specialist system provision is maintained.
    • Interface with Tech & Data to identify and support deployment of software upgrades and patches, back-up and recovery tasks. Support in-flight projects through provision of guidance, expert services and super user support. To ensure compliance with TfL Tech & Data strategies and governance.
    • To support the Systems Manager in facilitating project set-up within relevant PMO systems. Ensure projects are appropriately closed out in the relevant PMO systems upon completion, including migration of information into business records and operational information systems.
    • Undertake data analytics tasks and report development to provide performance insights including data, manipulation, transfer and visualisation activities using database query, scripting/ programming and dashboard skills ensuring projects and PMO Reporting Leads are provided with timely, accurate, reporting and analysis.
    • To support the Systems Manager and the PMO Systems Professional Manager in leading the collaboration between the PMO, Tech & Data and contractors’ systems teams in developing approaches to optimise the use of technology to enable efficient delivery of TfL projects.
    • Lead in designing, implementing, and deploying appropriate systems, configuration and skills into projects and guiding Information Management and Data Control teams to maximise the benefits derived by using the tools and capabilities provided. This includes first line support and instruction to project teams.
    • Provide expert knowledge and support to the development and setting of PMO information strategy.
    • Develop personal capability to provide basic support for other PMO Information Systems, such as but not limited to, planning, business information and reporting tools.
  • Lead Manager – Rough Sleeping and Specialist/Supported Housing

    Location Union Street
    Salary £79,156 - £89,041
    Closing Date 09 Apr 2025
    GLABuilt Environment (Property/Planning/Housing)

    Job Description

     

    About the Housing and Land directorate 

    The Housing and Land directorate is responsible for the Mayor’s plans to deliver new and improved homes and strong communities. Working closely with boroughs and other partners, we manage the Mayor’s housing investment programmes, commissioned services and land and property assets to support the supply of affordable homes, job creation and regeneration.  

     

    About the Specialist Housing and Services team 

    This team is seeking to support a wide range of Londoners who may be marginalised by the housing market. These roles are two of three lead managers that report into the Head of Service, working as a group to provide collective leadership. The team provides services and programmes that support Londoners in pathways to safe, secure and decent accommodation. People experiencing homelessness, rough sleepers, survivors of domestic abuse, adults with learning disabilities and older people are just some of the groups the team supports.

     

    About the roles

    You will drive the GLA’s efforts with partners to be a system leader in homelessness prevention, rough sleeping, and specialist and supported housing provision. The work of the team is shifting to respond to a highly complex environment in a broad system, to make the most impactful interventions for the Londoners we serve. We are looking for proactive and highly-organised people with excellent problem solving, influencing and negotiating skills. They will also need to be skilled and adaptable leaders who can manage change with compassion and focus.  

    You will oversee and lead teams delivering a range of capital and revenue funding programmes. As a system leader, you will consider and design programmes, services and interventions to ensure they maximise value for Londoners. Working with the full range external stakeholders in this space will be a fundamental aspect of these roles, including involvement in securing government funding for new and existing programmes, services and interventions. You will also oversee promotion and support to prospective bidders, bid assessment and evaluation, contracting, and outcome monitoring and reporting.

     

    PLEASE NOTE: successful candidates will be placed on acting up arrangements for a 12-month period; after this the permanent role holder may revert back to a Grade 12 and the fixed term arrangement will come to an end.

    Contract type: 1 x permanent, 1 x fixed term (12 months from the first day in post). We are willing to consider secondments for both posts.

     

    Skills, knowledge and experience  

    In your application, you should set out how your skills and experience demonstrate that you meet the following essential criteria, which are linked to key competencies in the job description: 

    Essential Criteria:

    1.       Skilled at mobilising a wide network of internal and external relationships to facilitate multi-agency working in the best interests of service users and communities.

    2.       Experience in managing complex projects or programmes, ideally on a high-profile funding programme, with a focus on performance and securing delivery in complex operating environments.

    3.       Experience in turning strategy into action through partnership working, including overseeing collaborative governance arrangements.

    4.       A leader with a demonstrable record of managing teams successfully through periods of change, contributing towards corporate priorities and taking steps to improve diversity and inclusion outcomes.

     

    Prior knowledge of or experience in any of the following is desirable (but not essential): homelessness prevention, rough sleeping, specialist and supported housing.

     

    Please find the full Job Description here

     

    Further information

    We hope that candidates from a wide range of backgrounds should find this purpose-driven, dynamic role appealing, including from the homelessness prevention, rough sleeping, domestic abuse, specialist and supported housing, and wider social care commissioning sectors.

    The two roles will oversee different portfolios across rough sleeping and specialist housing, albeit with the need for collective leadership across the Specialist Housing and Services team that enables matrix management and collaboration.

    Work on rough sleeping is expected to include being a systems leader in London’s approach to ending rough sleeping, including in relation to commissioned / revenue services. In assessing applications and interviews, Essential Criteria 1 above will be a particular priority in this area.

     Work on specialist housing is expected to include overseeing programmes, services and interventions with capital and associated revenue investment. In assessing applications and interviews, Essential Criteria 2 above will be a particular priority in this area.

     If candidates have a strong preference between the two areas, please set that out in your supporting statement.

     

    How to apply 

     

    If you would like to apply for these roles, you’ll need to submit an online application. The deadline for submitting applications is 23:59 on Wednesday 9 April 2025. Interviews are provisionally planned for the 23rd, 24th and 25th of April.

     

    If you have questions about the role 

     

    If you wish to talk to someone about the role, Natalie Daniels, Assistant Director for Housing, would be happy to speak to you. Please contact them at Natalie.Daniels@london.gov.uk copying Hafsah.Afzal@london.gov.uk who’ll help with the finding time for a conversation.

  • Digital Content Assistant

    GLA Favicon
    Location Hybrid / Union Street
    Salary £37,093
    Closing Date 09 Apr 2025

    Corporate Resources and Business Improvement

    The Corporate Resources and Business Improvement directorate is led by executive director Dianne Tranmer. It’s responsible for: People Function, Facilities Management, Digital Experience Unit and Technology Group, Information Governance, Executive Support Team and leadership of all our shared services across the GLA Group.

     

  • Diversity & Inclusion Specialist (Workforce)

    TfL- We are London’s integrated transport authority responsible for the Mayors transport strategy and commitments. We run the day-to-day operation of the Capital public transport network and manage London’s main roads.
    Location Southwark, London
    Salary Circa. £57,500
    Closing Date 11 Apr 2025
    Transport for LondonHR

    Job Description:

    We’re looking for a highly engaged, solutions-orientated and can-do Specialist to join the Workforce Diversity and Inclusion team.

     

    The role holder will join us at an exciting time as we continue to embed TfL’s ambitious 7-year Diversity and Inclusion strategy, Action on Inclusion, launched in June 2023.

    The role holder will work collaboratively alongside other Specialists as part of the Workforce Diversity and Inclusion team and will report into a Diversity and Inclusion Lead. The role will work collaboratively with a range of stakeholders and colleagues across the organisation to ensure we embed a truly inclusive culture – where colleagues feel they belong and can be their authentic selves at work.

    A key focus of the role will be providing strategic subject-matter expertise on Diversity and Inclusion best practice and legislation to stakeholders across all areas of TfL, and supporting the development of the appropriate projects, processes, and behaviours to embed our strategic commitments and long-term promise to our people.

     

    Key Accountabilities  

     

    • Work with HR colleagues to support business areas with interpreting their Diversity and Inclusion dashboard data and provide coaching and good practice advice to improve performance in line with scorecard targets

     

    • Provide thought leadership, guidance, and support to the Colleague Network Groups to ensure that their work provides an inclusive voice to staff while aligning with business priorities

     

    • Take forward and develop initiatives to deliver TfL duties under the Equality Act to ensure legislative compliance, and delivery against the TfL Action on Inclusion Strategy, through collaboration with Business Partnering

     

    • Support the implementation of best practice in area of Diversity and Inclusion to support business objectives, aligning systems, processes, and culture to support organisational goals
    • Develop initiatives and activities that will help TfL to create and embed a culture of inclusion
    • Interpret equality legislation, acting as subject matter expert in policy creation as required

     

    • Undertake quality assurance of HR related equality impact assessments

     

    • Lead on Diversity and Inclusion benchmarking, including Disability Confident
    • Manage the delivery of Diversity and Inclusion governance, committees and reporting including contributing to pay gap reporting
    • Proactively identify key workforce issues / risks affecting colleagues with protected characteristics in their recruitment, retention, and progression within TfL, working with Colleague Network Groups to identify issues and deliver solutions
    • Establish and maintain networks with external organisations to ensure knowledge of legislation is up to date and in line with best practice
    • Undertake quality assurance of HR related equality impact assessments
  • Senior Manager, Insight and Campaigns

    GLA Favicon
    Location Union Street with some meetings in City Hall / hybrid working
    Salary £63,112
    Closing Date 11 Apr 2025

    Are you passionate about improving the health and lives of Londoners?

    We are looking for a Senior Manager (comms and engagement) to join the GLA’s Health and Wellbeing Team.   Your role will involve leading the Health teams’ and Public Health Unit’s communication, engagement and insight function.

    The role includes a varied and interesting portfolio of work and lots of great opportunities for learning and development. The role will support the work of the two Units on key messaging and quality assurance of all public facing communication including campaigns and insights work. As well as internal corporate and mandate work.

  • Assistant Director IT Operations & Shared Services – FTC 2 Years

    Location Union Street
    Salary £125,184 – £135,503 per annum (Pay Award Pending)
    Band 2 years
    Closing Date 13 Apr 2025
    GLAIT / Digital15

    Job Description:

    The Greater London Authority (GLA) is the centre of government for London, serving both the Mayor and the London Assembly. The Mayor of London sets the priorities to make London a better place for everyone who visits, lives or works in the city. The Assembly holds the Mayor and Mayoral advisers to account.

    The Mayor’s remit extends beyond the GLA itself and oversees the operation of the London Fire Brigade, Transport for London, the Metropolitan Police, as well as a number of Mayoral Development Corporations.

    The GLA is part way through a transition to shared services with Transport for London. We are seeking to make improvements to our technology, delivering more efficient and effective services for our employees. This will enable our people to deliver the projects across Greater London over areas including Housing & Land, Adult Education, Transport, Environment, Arts & Culture, Business & Economy and Regeneration & Planning.

    If you want to be part of having a major impact across London and the people who live, work and travel there as Assistant Director IT Operations and Shared Services please do get in touch.

    The Role

    The IT Shared Service

    The Greater London Authority (GLA) is part way through the transfer of its technical services to Transport for London. The change will deliver savings for the GLA Group and improve the reliability of IT services. The GLA employs approximately 1500 staff; these include the Mayor of London, the London Assembly, all their support staff as well as separate, but related bodies – the Mayor’s Office for Policing and Crime (MOPAC) and the Old Oak and Park Royal Development Corporation (OPDC).The Assistant Director IT Operations and Shared Services will need to understand and help support the wider implications as a result of these changes including (but not limited to) the impact to digital and data services.  They will help design and enable a new operating model for the GLA that is fit for purpose and helps the GLA deliver an excellent corporate service to the users.This role of Assistant Director IT Operations and Shared Services represents a unique opportunity for a skilled communicator, who can engender trust and has a track record of delivering complex projects or programmes at a senior level. This role will oversee, lead and manage the GLA aspects of the transition programme and be responsible to the GLA Executive Director of Corporate Resources and Business Improvement.

    Job purpose

    1. To provide strategic leadership and operational oversight for the transition of IT services from the Greater London Authority (GLA) to Transport for London (TfL), ensuring the successful delivery of the shared services model. The role will focus on program governance, stakeholder engagement, and the development of an operating model that aligns with the GLA’s strategic objectives and enhances corporate services.
    2. To provide leadership for service management of IT infrastructure services related to operational IT and to work with TfL as the shared service partner

    Principal accountabilities

    Programme Leadership and Delivery

    • Lead the implementation of the IT Shared Service model, ensuring the timely and cost-effective transfer of services to TfL.
    • Develop and oversee a comprehensive transition plan, encompassing project delivery, service integration, and the decommissioning of legacy systems.
    • Monitor programme milestones, risks, and dependencies, providing regular updates to senior leadership and governance boards.

    Stakeholder Engagement

    • Act as the primary liaison between the GLA, TfL, the Mayor’s Office, and the London Assembly, ensuring clear communication and alignment on programme objectives.
    • Lead staff briefings and consultation exercises to build awareness and support for the transition across the organisation.
    • Engages with and influences stakeholders to ensure that services are developed and managed to meet agreed service levels, security requirements and other quality standards.

    Operating Model Development

    • Collaborate with the Director of Digital to design and implement a fit-for-purpose operating model that supports the GLA’s strategic goals and enhances IT service delivery.
    • Ensure the new model incorporates best practices in digital and data services to deliver a high-quality user experience.
    • Development of service management strategy to ensure resilience, security and scalability of IT operations, ensuring integration with TfL.

    Strategic Vision and Alignment

    • Shape the long-term strategic direction of IT service delivery across the GLA and TfL, ensuring alignment with the Mayor’s priorities and London’s broader digital transformation agenda.
    • Identify and leverage opportunities for innovation in IT and digital services to position the GLA as a leader in public sector technology and service delivery.
    • Developing and implementing a cyber security strategy to ensure systems and services are continuously operational and resistant to attacks and disasters
    • Development of GLA-wide incident management policy and processes including business continuity plans
    • Leadership for information security incidents

    Organisational Change Leadership

    • Drive organisational change management efforts to embed the new IT Shared Service model within the GLA, fostering a culture of adaptability and continuous improvement.
    • Serve as a strategic advisor to senior leadership, providing insights and recommendations on leveraging technical capabilities to enhance operational efficiency and service quality.

    Governance and Reporting

    • Provide oversight of program governance, including preparing materials for key governance forums such as the GLA Collaboration Board.
    • Maintain a comprehensive risk register and escalate critical issues to the Executive Director of Corporate Resources and Business Improvement governance boards as required.
    • Lead IT governance, ensuring compliance with industry standards, best practices and regulatory requirements
    • Monitoring and reporting on key KPIs for IT service management

    Resource and Budget Management

    • Oversee the commissioning, procurement, and management of resources allocated to the program, ensuring effective utilisation and value for money.
    • Manage the programme, IT shared services and operational budgets, ensuring delivery within financial constraints while achieving agreed outcomes.
    • Managing supplier relationships, negotiating contracts and ensuring that service level agreements are met.
    • Ensuring cost-effective and high quality service delivery.

    Equality and Inclusion

    • Promote and enable equality of opportunity and inclusivity, ensuring the transition program reflects and supports the diverse needs of London’s communities.

    Additional Information

    This role is politically restricted under the Local Government and Housing Act 1989.

    The Person

    The Assistant Director IT Operations and Shared Services will bring the relevant knowledge and experience to lead the transfer of its technical services to Transport for London.

    Knowledge and Experience
    • Proven experience leading complex, large-scale transition or change programs in a multi-stakeholder environment.
    • Strong understanding of IT service delivery, including digital and data services, and their role in supporting organisational objectives.
    • Experience working in a politically sensitive or public sector environment is desirable.
    Skills and Abilities
    • Excellent leadership and team management skills, with a track record of leading multidisciplinary teams to deliver complex programs.
    • Exceptional verbal and written communication skills, with the ability to influence and engage stakeholders at all levels.
    • Strong program and project management skills, including risk management and budget oversight.
    • Analytical and strategic thinking skills, with the ability to design and implement effective operating models.

    How to Apply

    For an initial discussion about the role, please contact our executive search partners, Miles Advisory via rebecca.hopkinson@miles-advisory.com To apply for this post, you must complete the online application process no later than 23:55 hours on Sunday 13th April.You are required to submit the following:

    • a comprehensive CV setting out your career history and including details of any professional qualifications.
    • a short supporting statement giving evidence of your ability to meet the essential criteria for the role. Please provide specific examples to demonstrate how you meet the areas identified in the person specification.

    Failure to submit both documents (CV and Supporting Statement) will mean the panel only have limited information on which to assess your application against the criteria in the person specification.

  • Front End Developer

    Location City Hall/ Union Street
    Salary £56,797 per annum
    Closing Date 13 Apr 2025
    GLAIT / Digital9

    The Mayor of London’s Data for London Board has been established to improve the flow and usage of data to serve citizens, solve city challenges, and promote productivity – putting data into the hands of those who can make a positive difference for London. The Board brings together data leaders from across public, private and civil society and includes expertise in the fields of data science, data ethics, smart cities, cyber security, public engagement and data journalism.

    Inside the GLA, the Data for London team are working to ‘fix the plumbing’ for the data ecosystem in London. This includes delivering a rebuild of the London Datastore https://data.london.gov.uk/ , which serves 2m users and contains 18,000 data files. As we work towards that, the team have made ready for release the first component of new data infrastructure for London: the Data for London Library.